Pineapple Crafts posts orders via Royal Mail and occasionally uses a courier service for larger parcels..
Should your order not arrive, please contact Pineapple Crafts, a replacement will be offered once 15 working days has passed. In the event that some of the items you purchased are now unavailable, a refund or alternative items will be offered for the same value.
We ensure all items that are posted to our customers are of the highest standard but if there is ever a need to return an item we do accept returns for a full refund.
Under The Consumer Contract Regulations, your right to cancel begins from the moment you place your order, up to 14 working days after receiving your order. Your right to cancel is unconditional.
You can return an item for any reason such as faulty, not as described, not fit for purpose, you’ve changed your mind and more.
If you wish to return an item, please notify us in writing using the following model cancellation form (email is fine). We will then process your return.
To [here the trader’s name, geographical address, and where available, fax number and e-mail address are to be inserted by the trader]:
I/We [*] herby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/ for the supply of the following service [*],
Ordered on [*]/ received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
*Delete as appropriate
We would be grateful if you would return your items via recorded or tracked post, this is for your peace of mind, and ours. This is not a requirement of law, this is a courtesy request.
Items marked as being reduced for having a defect, damage or any other reason will be exempt from the returns policy.
Return postage will be paid by the customer if the order is no longer wanted. If the reason for the return is our responsibility return postage will be paid by Pineapple Crafts.
60 Kinmel Street,
I post orders every working day (Monday-Friday), i aim to have your order posted the same or next day at the latest. However, during very busy periods, this may not always be possible. Please contact me prior to placing an order if you are in need of it urgently.
We offer a flat rate postage charge of £2.00. Orders over £50 will be posted free of charge. Our main method of postage is via Royal Mail, however occasionally very large or bulky orders may be dispatched by a courier service instead.
Outside of the United Kingdom
Please contact me for a delivery quote and your order can be taken via paypal invoice instead of through the website.